Welcome to Diana’s Cuisine!
We are committed to delivering flavorful, authentic meals while ensuring transparency, trust, and customer satisfaction. Below are our core policies regarding your data and purchases on our website.
🔐 Privacy Policy
At Diana’s Cuisine, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information We Collect
- Personal details you provide when placing an order (e.g., name, email, address, phone number).
- Payment information (securely processed via trusted third-party gateways).
- Browsing behavior and usage patterns through cookies (to improve your experience).
How We Use Your Information
- To process your orders and provide customer support.
- To personalize your experience and improve our services.
- To send occasional updates or promotions (you can opt out at any time).
Data Protection
We do not share, sell, or rent your personal data to third parties. All sensitive information is encrypted and securely stored. Our site uses SSL encryption for safe browsing.
💸 Refund Policy
We want you to enjoy every bite and every experience with Diana’s Cuisine. However, due to the nature of our products (freshly prepared food), we have the following refund guidelines:
Refunds & Returns
- Once a meal is prepared and delivered or picked up, it is non-refundable.
- If you receive the wrong order, an incomplete item, or your food is damaged during delivery, please contact us within 2 hours of receiving the order.
- Approved complaints will be resolved via:
- A replacement meal
- Store credit
- Or a refund to your original payment method (at our discretion)
Cancellations
- Orders can be cancelled up to 4 hours before the scheduled delivery or pickup time for a full refund.
- Cancellations made within 4 hours may not be eligible for a refund due to ingredient preparation.
📩 Contact Us
If you have any questions about our policies, please reach out to:
Diana’s Cuisine Customer Support
📧 do*************@***il.com
📞 +1 (416) 529 8636
Thank you for choosing Diana’s Cuisine — your personal chef for soulful meals.