By accessing or using Diana’s Cuisine, you agree to the following terms. Please read them carefully to understand your rights and responsibilities as a customer.
1. Service Availability
As your Personal Chef, We prepare and deliver meals on a location of your choice based on availability, logistics, and pre-order schedules. Service areas and delivery days may vary depending on your location.
2. Ordering Process
- Orders must be placed and confirmed via our website or designated ordering channels.
- Once your order is confirmed, a summary and reference number will be sent to you via email.
- Diana’s Cuisine is not responsible for orders with incorrect contact or delivery details provided by the user.
3. Pricing & Payment
- All prices are listed in Canadian Dollars (CAD) and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to change prices, menu items, or availability at any time without prior notice.
- Payments are processed securely via third-party platforms (e.g., PayPal, Stripe, etc.).
4. Cancellation & Refund
- Orders may be canceled up to 4 hours before the scheduled delivery/pickup time for a full refund.
- Orders canceled within 4 hours of delivery are non-refundable.
- For our full Refund Policy, refer to the Refund section of our policy page.
5. Allergies & Dietary Restrictions
- Customers are responsible for notifying us of any allergies or dietary needs when placing an order.
- While we take precautions, cross-contamination with allergens may still occur.
6. User Conduct
- Users must not abuse, threaten, or use profane language toward our team or on our platform.
- Fraudulent orders or repeated cancellations may lead to account restrictions or bans.
7. Intellectual Property
- All website content, menus, branding, and designs are the intellectual property of Diana’s Cuisine.
- You may not reproduce, copy, or distribute any content without our written permission.
8. Limitation of Liability
Diana’s Cuisine is not liable for any indirect, incidental, or consequential damages that may arise from use of our website or services.
9. Governing Law
These terms are governed by the laws of Ontario, Canada. By using our services, you agree to submit to the jurisdiction of its courts.
10. Updates
We may update these terms at any time. Please check this page for updates.